Call +1-888-447-6169 | What is Lufthansa Airlines cancellation policy?

Understanding the Lufthansa Airlines cancellation policy is important for any passenger. Whether your plans change unexpectedly or the airline itself makes a change, can save you time and money by knowing your rights and processes involved. Like other major carriers, Lufthansa has specific rules that vary depending on the type of ticket purchased.

What all policies have Lufthansa Airlines listed on its website regarding cancellation?

The cancellation policy Lufthansa Airlines details on its website revolves primarily around the fare conditions of your ticket and the timing of the cancellation. 

• Rent type: Lufthansa provides various fare categories (eg, economy light, economy classic, economy flex; business saver, business flex; first class).
• Economy Light and Business Saver: These are often non-worthy or partially withdraw able (eg, only tax and fee) after a 24-hour grace period, and if any return is possible, it can receive significant cancellation fees.
• Economy Classic/Business Classic: These fares usually allow cancellation but come with cancellation fees.
• Economy Flex/Business Flex/First Class: These are generally the most flexible and often fully returned, without cancellation fee, provided that the cancellation permission is done within the time limit.
• To cancel the 24-hour right: For tickets booked directly with Lufthansa (lufthansa.com or via Lufthansa Office), you can usually cancel for full return without penalty within 24 hours of purchase, provided that flight departure is at least 7 days away.
• Airline- Initiated Cancel: If Lufthansa cancels your flight, you are entitled to the original form of your original form or an alternative flight for a free rebooking on an alternative flight for your destination, even if your ticket fare rules are entitled to the rules. It is covered by the rules of passenger rights, especially for flights from the European Union (EC 261/2004) or within.

What process can travelers choose to cancel their Lufthansa flight?

Travelers have a few convenient ways to process their Lufthansa Airlines cancellation: 

Online process 

• "My booking" at lufthansa.com:
• Go to the Lufthansa website and navigate on "my booking".
• Enter your 6-sector booking code and your last name.
• If your ticket is eligible to cancel online, you will see the "cancellation" button.
• Follow the instructions to confirm the cancellation. The system will show any applied return amount based on your fare conditions.
• Lufthansa Chat Assistant: For some scenarios, online chat assistant may guide you through the process of canceling.

Through phone call 

If online cancellation isn't available for your ticket type, if you have a complex itinerary, or if you simply prefer speaking to someone, calling Lufthansa customer service is the best option. 

• Dial +1-888-447-6169.
• Is your booking code and personal details ready to provide the agent.
• Representative will confirm your eligibility for refund or credit and guide you through the process of canceling.
• If you book through a travel agency, it is usually best to contact them before, as they manage your reservation.

Related Blog: How to Qatar Airways cancellation policy Work for passengers?

How can the travelers receive their refunds in case Lufthansa cancels the flight?

If Lufthansa cancels your flight, you are entitled to a full refund. Here's how to receive it: 

• Automatic refund: For tickets directly booked with Lufthansa, the refund is often processed automatically for the basic method of payment for 7 days (for credit cards) or up to 20 days (for other payment methods).
• Request online: If you do not receive an automated refund or like to start it, you can often request the refunds through the "My Booking" section on luffthansa.com or through their dedicated represents request form for canceled flights.
• Contact customer service: Call +1-888-447-6169 for any issue or to confirm the refund process.

What is the further process when you do not attend a Lufthansa flight?

If you do not attend a Lufthansa flight (a "no-show") without prior cancellation, your ticket (or at least the subsequent segments of a multi-leg itinerary) may be forfeited. This is a common industry practice known as the "no-show clause." 

• Loss of ticket price: For most non-worthy qualified tickets, you will lose the entire value of the ticket, except for a potentially refundable government taxes and fees.
• Cancel to the latter segment: If you recall the first flight of a round-trip or multi-city journey program, Lufthansa usually has the right to cancel all subsequent flights in that booking without refund.
• Restoration Fee (rare): In some very limited circumstances and for extremely flexible tickets, you may be able to restore later segments by paying the fee and any fare difference, but it is not common.

It is always advisable to cancel your flight beforehand, even if it's a non-refundable ticket, to avoid losing all value and potentially keeping future segments active if permitted by your fare.